FAQ

Do you offer custom tailoring for your gowns and suits? Absolutely. To ensure an impeccable silhouette, many of our pieces—including the Gala Gowns and Executive-Tailoring collections—offer bespoke customization. For our most exclusive items, such as the $41,520.00 Sovereign Noir, white-glove fitting consultancy is included.
How do I provide my measurements for a customized order? Upon selecting a "Customized" option, you will be contacted by a dedicated concierge who will guide you through our measurement protocol to ensure a flawless fit.

What are your shipping standards? We provide Free Delivery Worldwide. We partner exclusively with premium couriers like FedEx, DHL, and UPS to ensure your garment arrives with the utmost care and speed, typically within 5–10 working days.
Is my package insured during transit? Yes. Every shipment from NOVABAY is fully insured and tracked from our atelier to your doorstep, providing total peace of mind for your high-value investments.

Why are some items listed as "Non-Spot" or "Summer 2025"? At NOVABAY, we stay at the vanguard of fashion. "Non-Spot" items are often bespoke or limited-run pieces crafted specifically upon order. Seasonal release dates indicate our latest runway-to-closet debuts.
What is your return policy for high-end gowns? Due to the exclusive and often customized nature of our $40,000+ masterpieces and bespoke suits, returns are handled on a case-by-case basis through our VIP Concierge to ensure your absolute satisfaction.

How should I maintain the quality of my NOVABAY pieces? Our garments are crafted from elite materials like high-density Broadcloth, Tulle, and Silk. We recommend professional dry cleaning only at specialists experienced in handling delicate beading and high-end synthetic fibers.